Return Policy

At BLUE CUSTOMS, we take pride in delivering high-quality, custom-made products. Due to the personalized nature of many of our items, we ask that you review our return policy carefully before placing your order.

1. All Sales Are Final

Most of our products—including apparel, air fresheners, keychains, lanyards, magnets, and stickers—are custom-designed and made to order. For this reason, we do not accept returns, refunds, or exchanges unless the item arrives damaged or incorrect.

2. Damaged or Incorrect Items

If your order arrives with a manufacturing defect or you receive the wrong item:

• Contact us within 7 days of delivery.
• Include your order number, photos of the item, and a brief description of the issue.
• We will review your claim and may offer a replacement or store credit at our discretion.

3. Shipping Issues

We are not responsible for delays, lost packages, or delivery errors caused by shipping carriers. Please ensure your shipping information is accurate before completing your purchase.

4. Cancellations

Orders may only be canceled within 24 hours of purchase. After that, production may begin and cancellation is no longer possible.

5. Contact Us

For any questions or concerns about your order, please reach out via our Contact Us Page. We’re here to help and will do our best to resolve any issues promptly.